Looking at ESET it seems like they do stand behind their product and have many of the same features, however have seen mixed reviews.
We were told Corporate Sophos would address this and resolve issues but never did, yet another empty promise.
Ever since day 1 their support has been terrible as if they refuse to stand behind their product unless you are paying for highest tier of support. Currently using Sophos Endpoint Security and love the management console, updating and that field machines can still get updated policies, however when it comes to their support and working with Windows 8 and 8.1 and asking us to send in logs then tell us we are lying that we didn't send in proper logs because their utility detected Windows 8.1 as Server 2012 its absurd.
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